Terms of Sale
ONLINE RETURNS AND DELIVERIES 2024
UNUM DIEM has a registered office at PO Box 2730, Buckhurst Hill, Essex, England, IG8 1WY (“UNUM DIEM”, “us”, “we”, “our”).
How long for any UK online order to arrive?
Our partner courier service usually operates within 3-5 working days from date of order, but we advise allowing up to 14 working days before raising a query. This is in case of delays from our delivery team. Monday – Friday.
Please note, our delivery services will be affected over UK bank holidays and during sale periods. No deliveries are made on Bank Holiday Monday.
Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12pm will only be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our courier partner with tracking details once your item has been dispatched.
Overstocking issues: From time to time our system may oversell an item and if we cannot fulfil it we will refund your order and notify you by email.
What is your online returns exchange | refund policy?
If you are not completely satisfied with your order, you can return it to us for a refund or an exchange within 30 days.
Please note your items must be returned in the original packaging with all original brand tags still attached.
Refunds will be credited to your original method of payment. We aim to process all refunds as soon as possible, please be aware once processed it can take as long as seven working days for a refund to be acknowledged by your card provider.
How to start a return?
- Package your items in their original packaging
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Please include a note stating your Order Number, Name & Reason For Return.
- Print our address label (attached to the packing slip) or handwrite this on the front of your package
- Simply return with your chosen courier - It is advisable to send the item by a tracked service for your own records. Remember to keep your proof of postage receipt.
If you do not know your order number, please contact a member of our customer care team at customercare@unumdiem.co.uk and they can assist you further. Please note our customer service team can only deal with orders that have been purchased via our website, if you have bought an item from a store please contact them directly.
Please indicate the item(s) you wish to return and the reason you’re returning them to us. All items should be sent back in their original condition ensuring tags are intact.
We will review your request, if approved, you can send your item back to us.
Your returns label will be emailed to the email address provided. If you do not receive an email, please check your junk/ spam folder or contact our customer care team.
Upon receipt of your return, we will inspect and deal with the return in conjunction with our Returns Policy.
Any refunds will be made using the same method for the initial transaction.
Please note that credit card companies only allow refunds to be made to the card used to pay for the original order.
Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
This returns policy does not affect your statutory rights.
You will be issued a refund at the price paid when the purchase was made.
Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.
What is your policy on damaged or defective items?
Please know that it is never our intention send faulty items to our customers. If you received a damaged or defective product, please contact to process an enquiry. You will need your order number and a photo of the damaged or defective item.